Returns and Refunds Policy
We try out best to make sure everything is up to our high standards however, we can’t promise to never make a mistake. We will do our very best to resolve any problems and make it up to you in our best way. Please do get in touch and let us know if anything is less than completely satisfactory for you.
If you are not entirely happy with your purchase please get in contact within 28 days of delivery. Please do not return any item without contacting us first.
If you request a refund item/s will need to be sent back unused and in their original packaging, we do not accept liability for any goods that do not reach our warehouse. It is therefore advised that any goods you return are done so via a tracked delivery service and that you retain the proof of postage.
If when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, please get in contact and we will do our best to resolve the problem for you.
If you are returning a product you have a duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.
We reserve the right to inspect all goods that are returned to us, if goods are returned damaged or not in their original packaging we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and inspected the goods, a refund will be credited to the payment method account within 2 weeks. Please note that we are not liable for the time it takes for your bank to credit your account and cannot take responsibility for any bank charges that you may incur during the process.
We aim to respond to all enquires within 2 working days.
Please note email working hours are Monday – Friday 9am – 5pm .
Email: customerservice@exclusivehomewares.co.uk
This does not affect your statutory rights